Privacy Policy — Zero Social

Who We Are

Zero Social ("we", "us", "our") is a social connection platform operated by Impact Zero Hub Pvt Ltd, a private limited company incorporated in India. Our mission is to help people build genuine human connections — and we take your privacy as seriously as that mission.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have over your data. By using Zero Social, you agree to the practices described here.

Our commitment: We are not an advertising business. We do not sell your personal information. We never have and never will.

Information We Collect

We collect information you provide directly, information generated by your use of the app, and limited technical data needed to operate the service.

Information you provide:

Account details: name, email address, date of birth, profile photo
Profile information: bio, interests, location (city-level unless you choose otherwise)
Communications: messages, posts, and interactions with other users
Preferences and settings you configure in the app

Information we collect automatically:

Device information: device type, operating system, app version
Usage data: features used, time spent (aggregated, not surveillance)
Log data: IP address, access times, crash reports

We do not collect precise GPS location unless you explicitly enable location-based features. We do not access your contacts, camera, or microphone without your active permission.

How We Use Your Information

We use your information to operate and improve Zero Social. That's it. Specifically:

To create and manage your account
To show you relevant people and communities based on your stated interests
To enable messaging and social features
To keep you and other users safe (moderation, trust and safety)
To send you notifications you've opted into
To fix bugs and improve the product
To feature public user content and profile elements (such as username, profile photo, bio, and public posts) in Zero Social promotional materials
To request and publish testimonials, success stories, and community spotlights (with consent where required by law)
To comply with legal obligations

You can opt out of marketing features involving your profile details at any time in app settings (where available) or by contacting us at hello@zerosocial.app.

What we still do not do: We do not sell your personal information, serve third-party targeted ads, build advertising profiles for data brokers, or manipulate your behavior through algorithmic outrage loops.

Sharing Your Information

We do not sell, rent, or trade your personal information. We share data in limited circumstances only:

With other users: Your public profile information is visible to other Zero Social users per your privacy settings
Vested processors: Carefully chosen partners who process or host limited data on our behalf under confidentiality and data-processing terms—such as cloud hosting, email delivery, product analytics (e.g. PostHog), and subscription management (e.g. Apple, Google, Stripe, RevenueCat). They help us operate Zero Social; they do not use your data for their own marketing, and we do not sell your information to them
Legal requirements: When required by law, court order, or to protect the safety of users
With your consent: Any other sharing requires your explicit opt-in

We are building Zero Social for the long term, with no intention of selling the company or your personal data. User trust is central to our mission—not something we treat as negotiable. Your rights in this Policy—including access, correction, and deletion—stay with you as we grow. If anything changed in a way that could materially affect how your data is handled, we would notify you when permitted under applicable law and remind you of those choices.

Data Retention & Deletion

We retain your data for as long as your account is active. When you delete your account, we permanently delete your personal information within 7 days, except where we're required to retain it for legal obligations (such as financial records).

You can request deletion of specific data at any time without deleting your full account by contacting us at the address below.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you
Correction: Ask us to correct inaccurate or incomplete information
Deletion: Request deletion of your account and personal data
Portability: Request your data in a machine-readable format
Objection: Object to certain types of data processing
Restriction: Ask us to limit how we use your data

To exercise any of these rights, contact us at hello@zerosocial.app. We will respond within 30 days.

Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No system is 100% secure, but we take this seriously.

If we become aware of a data breach affecting your information, we will notify you promptly as required by applicable law.

Children's Privacy

Zero Social is intended for users aged 18 and above (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children below the permitted age. If we discover that we have, we will delete it immediately.

If you are a parent or guardian and believe your child has created an account, please contact us immediately.

Contact Us

For any privacy-related questions, requests, or concerns:

Zero Social
Impact Zero Hub Pvt Ltd · India
Email: hello@zerosocial.app
Subject: Privacy Request